outlook crashes when opening shared contacts

#Outlook crashes when opening shared contacts update#

Should your help desks continue to be impacted, you must plan for a move to 64-bit Office. First, some of their customers have indicated the rendering problems do continue after using this option, but they occur with a low enough frequency that their help desks are hardly impacted.Microsoft has two notes about this recommendation. These changes have been available in Office 365 since version 1709, build 8528.2147. Note: The introduction of the LAA feature first appears in the updates for 32-bit Office ( KB4018372 for Outlook 2016 KB4018376 for Outlook 2013). Microsoft recommends updating to the latest version of Office to ensure you’re using a version with the LAA feature.

#Outlook crashes when opening shared contacts update#

Update 32-bit Office to get the Large Address Aware (LAA) feature Memory fragmentation means that Outlook is running out of space for memory allocations within its virtual address space. It remains until Outlook is restarted.Īs diagnosed by Microsoft, this is a rendering failure caused by memory pressure within the 32-bit Outlook process. The black boxes may appear anywhere in Outlook. The Navigation Pane fails to draw all folders properly.Black boxes are displayed over Outlook buttons.Some users of the 32-bit versions of Microsoft Office 20 (including the Office 365 versions) who are also on Windows 8 and above, are experiencing an issue where Outlook stops rendering properly, leading to a white screening or black screening effect where text and other graphical elements appear blank. As before, customers may alternatively choose to use 64-bit Office. The recommendation is to use the latest version of Office, which includes the Large Address Aware (LAA) feature. May 2018 update: Microsoft has updated their blog to say that their current recommendation addresses the remaining 32-bit Outlook issues.